Eniediabasi Brain HENRY

Directed daily fleet operations, ensuring 100% compliance with regulatory standards and internal policies.

Managed end-to-end fleet lifecycle, encompassing maintenance, refurbishment, and setup, streamlining administrative processes for enhanced efficiency.

Supervised daily franchise operations, ensuring strict adherence to compliance standards across all AutoFast locations.

Developed and delivered comprehensive training programs for technical and non-technical teams, significantly improving sales performance and service quality.

Optimized operational workflows across all AutoFast locations, enhancing service quality and customer satisfaction.

Managed the full sales cycle for parts, overseeing inventory and distribution to AutoFast locations to meet operational demands.

Spearheaded the implementation and ongoing management of telematics systems, optimizing vehicle tracking and operational efficiency to meet organizational needs.

Developed and executed strategic initiatives that reduced operational costs by an estimated 15% and increased overall efficiency across the vehicle fleet.

Established and monitored Key Performance Indicators (KPIs) across all operational teams, improving performance visibility and accountability.

Managed comprehensive maintenance schedules for all vehicles, ensuring operational readiness and minimizing downtime.

Successfully onboarded over 20 new repair garages into the network, expanding capacity for claim repairs and increasing service reach.

Collaborated with service providers to ensure timely and accurate communication of job status updates, enhancing client satisfaction by 15%.

Investigated and resolved customer complaints in collaboration with the Director, implementing solutions that improved product satisfaction and retention.

Provided strategic advice on key business projects, assisting with project management, material procurement, and quality assurance checks.

Collaborated with service and body shop managers to optimize parts availability, reducing turnaround time for internal repair jobs by 15-20%.

Provided essential technical guidance and support to parts department staff, enhancing team capabilities and operational accuracy.

Implemented inventory monitoring systems, reducing parts obsolescence by 10% and optimizing stock levels.

Developed and managed the annual operating budget for the parts department, ensuring fiscal responsibility and resource optimization.

Oversaw daily operations across multiple auto repair and parts outlets, ensuring seamless coordination between departments.

Designed and implemented standardized operational processes, improving service consistency and quality across all locations.

Ensured high-quality service repairs through regular spot checks, reducing customer comebacks by 10% and enhancing thoroughness.

Championed customer satisfaction initiatives, fostering a customer-centric culture among service and parts personnel, leading to improved customer retention.

Managed IT solutions, including inventory management systems and social media for online marketing, enhancing operational efficiency and digital presence.

Designed and delivered comprehensive training programs and marketing projects, enhancing team capabilities and improving operational performance.

Recruited, trained, and mentored service and parts department staff, improving team productivity and morale by fostering a high-performance culture.

Served as the primary point of contact for warranty claims, streamlining communication and resolution processes for over 100 claims monthly.

Coordinated with relevant departments to prepare and secure authorization for repair orders, ensuring 100% compliance with warranty requirements.

Maintained high levels of customer satisfaction and ensured strict compliance with all warranty specifications, improving claim processing accuracy.

Managed and updated warranty databases, completing all data entry for claims and filings with high accuracy and efficiency.

Sourced and vetted new auto workshop and parts providers, expanding the company's service network and capabilities by 20%.

Identified and resolved critical issues within the parts department, consistently achieving short-term and long-term operational objectives.

Managed all parts warranty claims and coordinated with vendors to mitigate shipping delays, ensuring timely compliance and customer satisfaction.

Oversaw all purchase orders, resolving discrepancies and ensuring accurate and timely procurement for workshop operations.

Collaborated with customers to schedule service appointments and effectively communicated additional service requirements, enhancing transparency.

Managed all administrative and customer relation aspects of the service department, enhancing operational efficiency and client satisfaction.

Translated complex customer concerns into clear technical instructions for technicians, ensuring accurate diagnosis and timely first-time repairs.

Performed comprehensive mechanical diagnostics and multi-point inspections, ensuring accurate maintenance and repair of diverse vehicle makes (Ford, BMW, Range Rover, Toyota, Honda) with meticulous documentation.

Prepared for service appointments by pre-writing repair orders, verifying parts availability, and reviewing service history to optimize efficiency.

Scheduled service work, effectively sold necessary services, and provided expert advice on vehicle care and maintenance, enhancing customer trust.

Resolved customer complaints and maintained high customer satisfaction standards, contributing to positive client relationships and repeat business.

Planned, organized, led, and controlled workflow within the Service Department, ensuring timely and quality repairs.

Diagnosed complex mechanical issues, performed multi-point inspections on new vehicles, and executed precise repairs, meticulously documenting all work on repair orders.

Diagnosed complex mechanical issues, performed pre-multi-point inspections on new vehicles, and executed precise vehicle maintenance and repairs.

Meticulously documented all work performed on repair order cards, ensuring accuracy and compliance with service standards.